Frequently Asked Questions

Everything you need to know about shopping at Darkside Records

How do you ensure vinyl records aren't damaged during shipping?

We use heavy-duty, reinforced cardboard mailers specifically designed for media. Each record is padded with bubble wrap or cardboard stiffeners to prevent corner dings and seam splits during transit.

What is your return policy for opened media?

We accept returns on defective items within 30 days of purchase. However, due to the nature of physical media, we cannot accept returns on opened records or CDs for 'change of mind' reasons.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on the weight of your order and your specific location.

How can I track my order?

Once your order has been processed and shipped, you will receive an automated email containing your tracking number and a link to the carrier's website.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are the 'Used' records inspected for quality?

Absolutely. Every pre-owned record is visually inspected and graded by our experts. We also professionally clean used vinyl before it is listed for sale to ensure the best possible audio quality.